Refund Policy

Last updated: 15 August 2026

Vionex Al, operated by Diyar Osman Ruvanas, does not offer a refund service. All purchases of lifetime access are made entirely at the user's own discretion. We thank you for your interest.

Statutory 14-day window

By law, our payments provider and Merchant of Record, Paddle, must consider refund requests submitted within 14 days of the order date where a legal right to withdraw applies. Outside of this limited statutory window, no refund is available and all sales are final.

To submit a request within the 14-day window, you may:

Visit paddle.net and enter the email address used at checkout, or
email support@nexal.app so the request can be forwarded to Paddle for assessment.

Approved statutory refunds are returned to the original payment method, typically within 5–10 business days depending on your bank. Requests made after the 14-day window will not be processed.

What happens to your access

Lifetime access is a one-time purchase, so there is nothing to cancel and no renewal is ever charged. If a statutory refund is granted within the 14-day window, unlimited access ends and the account returns to the free allowance. Chats, documents and memories are not deleted; you may continue to view them or delete your account at any time.

Further information

Paddle's own Refund Policy also applies to the order. Questions about billing, invoices or VAT can be sent to Paddle or to us at support@nexal.app.